Feedback Procedure

We are committed to offering you a high standard of service at all times, however, there may be an occasion that your expectations are not met. If you are unhappy with any aspect of your pet’s treatment, in the first instance, ring us and let us know. The practice manager will deal promptly with your complaint. If you are still unhappy and feel that the problem has not been resolved we would ask you to put your complaint in writing outlining the nature of the complaint. The matter will then be investigated by the senior vets and practice manager. We will respond within 7 working days and contact you in writing. If you remain dissatisfied you can further contact us and give us feedback. We will further review the situation. In case of an unresolved complaint, you may decide to further the matter to the Royal College of Veterinary Surgeons.

Yes please, I would like to receive reminders (i.e. appointments, boosters and treatment reminders)
Yes please, I would like to receive marketing communications (i.e. products and services)
I agree to have read and accepted your terms and privacy policy. Your privacy is important to us and you can find out more about how we use your data from our “Full Privacy Notice” which is available from in the links above.