We are committed to offering you a high standard of service at all times, however, there may be an occasion that your expectations are not met. If you are unhappy with any aspect of your pet’s treatment, in the first instance, ring us and let us know. The practice manager will deal promptly with your complaint. If you are still unhappy and feel that the problem has not been resolved we would ask you to put your complaint in writing outlining the nature of the complaint. The matter will then be investigated by the senior vets and practice manager. We will respond within 7 working days and contact you in writing. If you remain dissatisfied you can further contact us and give us feedback. We will further review the situation. In case of an unresolved complaint, you may decide to further the matter to the Royal College of Veterinary Surgeons.